Patient Information
Pet Care is Our Priority
At Carolina Veterinary Specialists in Huntersville, our veterinarians and board-certified specialists have years of experience, a true passion for animals and a dedication to providing the best care to our patients.
What to Expect with a Specialty Appointment
After your primary care veterinarian has referred you to our hospital, contact us to arrange an appointment.
Understanding what you can expect from your first appointment will help to make your visit more pleasant for both you and your pet.
STEP 1
When You Arrive
Please plan to arrive about 10 minutes prior to your appointment time so you are able to fill out our New Client form, and if you have an exotic pet, a Species-Specific New Patient form. Alternatively, you can complete the forms online in advance of your visit.
STEP 2
Meeting Your Board-Certified Specialist
One of our specialists will review your pet's medical history and discuss their issues. Please feel free to ask any questions you may have.
STEP 3
The Examination, Diagnosis & Treatment
After your pet has been assessed, we will explain the diagnosis and discuss treatment options. Your veterinary specialist will recommend a treatment plan that best suits your pet's needs. After the appointment, we will contact your family veterinarian and provide a detailed medical report including our findings and treatment plan.
Our Philosophy of Pet Care
As an extension of the services your primary care veterinarian offers, we provide unique medical care that may be required. We are proud to serve the pet owners and veterinarians of Huntersville by offering advanced-level services and procedures that are not typically available in family veterinary practice.
Working closely with your family veterinarian and our network of specialists, we will provide the best course of treatment for your pet.
Payment & Financing
Our veterinary team at Carolina Veterinary Specialists in Huntersville will help you manage your options for payment and financing so you are able to focus on helping your pet get the care they need.
- What payment options are available?
Payment is expected in full at the time our services are provided or upon discharge of your pet. We accept cash, check, Visa, MasterCard, Discover, and American Express as forms of payment.
We can also accept CareCredit and ScratchPay payment plan options.
- Do you offer payment plans for my pet’s care?
Yes, we accept CareCredit and ScratchPay payment plan options.
Both services provide a simple application process that offers results within minutes.
- Will I be provided with an estimate first?
We strive to provide a good-faith estimate of the cost of services we are recommending prior to treatment. However, there can be unforeseen circumstances that arise which may influence your final bill.
At Carolina Veterinary Specialists in Huntersville, we will always discuss our estimate with clients before they leave our hospital. We will require a deposit based on our estimate prior to any further treatment.
- What fees can I expect with a specialty appointment?
The initial exam fee and any diagnostics or treatment that you consent to for your pet's treatment is your financial responsibility. Payment for these services will be due at the time of service.
A deposit will be required upfront for further hospitalization, diagnostics, or surgery, with payment in full due upon discharge of your pet.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After the examination by our staff and veterinarians, we will provide an estimate for treatment so you can decide on a treatment plan.
Further hospitalization, diagnostics, or surgery will require a deposit upfront with payment in full to be paid when your pet is discharged.
- Can you help with my pet insurance forms?
We can certainly help you with completing your pet insurance forms for your pet's visit.
Pet Loss & Grief Support
We know that the loss of a pet can be unbearable for some without the help and support of those who understand these feelings. These resources will help you find the support you need to cope with the loss of a pet.
Meet Some of Our Patients
At Carolina Veterinary Specialists in Huntersville, the pets in our care are at the heart of everything we do.
